October 26, 2009

EVB/Facebook Connect Juiciness

I have no idea what this has to do with contact lenses or eye exams or whatever the hell this is for, but as an execution it’s awesome:

http://thegreatbernie.com/

Full Screen Video
Really nice retro cinematography
So-so use of Facebook Connect data

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August 13, 2009

Building a Profitable iPhone App

This is one of the better and more to-the-point presentations on building a successful iPhone app that I’ve seen. A few highlights

  • Exposure is crucial: it pays to make the Top 100 /Top 25/ Top 10 apps lists, by an order of magnitude
  • The App store is designed for maximum turnover, so the best strategy is a burst of maximum exposure, knowing that downloads are going to fade.  Price cuts can juice paid apps (duh), especially if they are well-timed, but you can’t pull this lever with a free application
  • Usage of free apps drops precipitously after one or two days (slide 12).  Paid retains their audiences longer- probably because of consumer investment in the product. Long term audiences are 1% of total downloads on average
  • Majority of free applications are run at most 12 times after first download

iPhone AppStore Secrets - Pinch Media

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August 11, 2009

Diversity Days

Race is a topic on everyone’s mind again with the arrest of Henry Louis Gates, the beer summit, and (Justice) Sonia Sotomayor’s “Wise Latina” comments, which by now may have even become a catchphrase like “Black is beautiful”.

Here at my advertising agency we coincidentally had a “Diversity Job Fair” where a number of woman- and minority-owned vendors came in to talk to us about potential partnerships. It had the empty feel-good vibe of a top-down corporate initiative, and the awkward intensity of an episode of The Office.  Twenty or so vendors from around the country shuffled through the office for a series of short meetings.  I met a guy who specializes in recruiting micro-communities for research (Hmong in Minnesota, anyone?), an LA-based political consulting firm that specializes in turning out the vote in the black community, and inexplicably, the heads of an economic development not-for-profit in Oakland.

Minority groups are historically under-represented in advertising, and the matchmaking was well-intentioned if not totally effective.  What was great is that it gave me an opportunity to think about race in the context of business relationships, and I had a couple of observations.

First, these vendors really stuck out.  I don’t mean because of their race (and ironically many of them were white men representing minority firms).  It was more that they were clearly out of their element.  For a start to a person they were all over-dressed (suits) - which reminded me that there’s a certain arrogance required to dress down.  As in, we in the creative class are so confident in our abilities that we have transcended the need to dress up for other people.  The political consultants, who create marketing campaigns of their own, didn’t understand the way our business works and had a hard time articulating their value to a big ad agency.  The Hmong guy kept talking about how hot or cold various places he recruited from were.  These vendors weren’t smooth like advertising people.  They didn’t seem like peers, they seemed like people from some other part of the economy, some other walk of life.  (Assuming I had the need anyway), it would require a major leap of faith to partner with them.

It all came together for me when I read this commentary on the current race debates by Helene Cooper, an NYT White House Correspondant and a Liberian immigrant.  Writing on Sotomayor and Gates, she reminds us that these folks are cultural elites- products of affirmative action yes, but also products of Yale, Princeton, and the vaguely meritocratic machine that grooms America’s leaders.  Our diversity vendors were not elites, at least not advertising elites, and it made it very hard for them to bridge the gap to become potential partners.

Writing about her own experience as an affirmative action student at UNC, Cooper says “the principal thing I learned was how to make [white friends] feel at ease around me”. This blew my mind, because I think the ability to blend in to mainstream cultural norms - what Nicholas Lemann of Columbia calls the “double consciousness” of minority elites - is too rarely part of the dialogue on race.

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August 4, 2009

Thoughts From Comic Con

I attended my first Comic Con this year and came home wanting more. If I have one impression from the show, it was how incredibly diverse the offers are. From comic books (duh) to toys to LARPers to anime to costuming to movies, what holds the whole thing together nowadays.  It’s about fantasy and an escape from the mundane.

Nothing encapsulated this better than a long conversation I had with this lady, a noblewomen from The Adrian Empire, which is “like SCA, but we fight with steel”.  She was intelligent, passionate, and articulate.  But what I most got from her was a sense of longing about how things might be in the world, as opposed to how they are.  The community for her represents an opportunity to reshape the world. She told me how the Emperor of The Adrian Empire is a janitor “in the mundane world”.  She started to tear up when we talked about how it was too bad that he wasn’t able to apply his obvious leadership talents in his day job.  I heard the same sentiment in Darkon, an excellent documentary about The Darkon Wargaming Club, a LARPing group (they use magic so it’s not strictly a reenactment; she hadn’t heard of it).

Comicon is for people who, for one reason or another, find fault with mundane world and want to escape to a better one.

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August 3, 2009

A Navy SEAL and the Power of Self Possession

I was down in LA last week listening to a former Navy Seal talk about what it takes to be a “Tier 1 Operator”- an elite Special Forces soldier who does the most dangerous counter-terrorism, insurgency, and behind-enemy-lines work.  I’m not the kind of person who closely follows the military or knows a lot about soldiering.  But man, was this guy impressive.

He is working as a special advisor on the latest installment of a military shooter game.  He didn’t spend much time regaling us with war stories.  Maybe that added to the mystique.  No, most of what he said had to do with the mindset of being a Tier 1 operator.  Bascially, you have to believe in yourself totally from the outset of selection, or you will fail.  You’ll fail because the physical and psychological demands of training will break you otherwise. You’ll fail because the other guys competing with you for a spot will sense that weakness and attack it, like animals in a wolf pack. You’ll fail because it takes a certain arrogance even to dare to dream of being an elite soldier when you first sign up.   “It’s a test of mettle that is harder than anything I could find in the civilian world.  I needed to find it in myself first”

He was addressing about 30 of us and he had the whole room rapt. It was like listening to a fireman when you’re seven years old.  I think his physical presence helped - he was handsome and poised with the strapping build of a pro linebacker. But he took pains to emphasize that the biggest misconception about his profession is that everyone is built like Superman: “we’re all shapes and sizes”.   I think what worked is that he didn’t bother trying to establish himself or his credentials- he just started talking from a position of authority.  Quiet confidence, not ego.  If there’s one lesson I learned from all this, it’s the power of self-possession.  Listening to him talk was what I imagine it’s like listening to an elite athlete like Michael Phelps or a world class musician.  Someone who has such supreme confidence that they are at the top of their game that they have nothing to prove to an audience of mere mortals.  I’d love to bring some of that mojo to my own work.

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July 22, 2009

Designing The Future of Medicine

My mother-in-law is on the outer edge of the boomer generation. At 65 give or take, she just had double knee replacement surgery.  Even five years ago, knee surgery was considered so invasive that you would never do both knees at once.  Now here she is goign to a specialist clinic, the Center for Joint Replacement in Fremont that’s basically a factory of new knees for seniors.  She was in hospital for a total of only THREE DAYS.  She was carrying my daughter around within a month.

I really enjoyed the experience of going to visit her, because it seemed to me to be a glimpse into the future of medicine.  A very narrow clinical focus. Exclusively immigrant care-givers.  A tight age range of White patients between maybe 55 and 75, with a mean of 65.  And as much a therapy session as a surgical clinic.

Post surgery, all the patients were wheeled into a common room twice a day for mandatory group physical therapy.  There was no coddling here.  Everyone had to do their exercises, and if they complained that they were too old, too weak etc., the response was consistently; “look at others in the circle, they’re doing it. And if you want to get out of here soon, you will do it too!”  It was amazing to see the power of peer pressure being used on seniors! Another part of the magic was that you see the progression of recovery around the room- it was obvious who was there on Day 1 following surgery vs Day 2 vs Day 3, no just from the amount of bandaging etc. on their needs, but on how fit and hearty they looked.  I think getting your knees replaced has the potential to be profoundly depressing- you’re old and weak and you will never walk properly again.  But in fact you have to push through the pain immediately in order to get full range of motion back. It reminded me of birthing classes, but for seniors.

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All But Discipline

I was in the habit of blogging *every day* at Organic.  Yesterday my wife asked me if I might enjoy blogging more regularly again, and I found myself making the following excuses:

(1) No one blogs anymore, all the conversation has switched to Twitter.

(2) It’s too late to start a new blog.  Either you have a readership today, or you don’t.

I think there’s some truth to both statements, but I think I forgetting a major benefit beyond getting famous: it’s a great discipline to take the thoughts floating around in my head over a 24 hour period and try to turn them into something articulate.

Onward!

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May 4, 2009

Cafe Press + American Idol

I love Cafe Press.  Not necessarily as a place to buy stuff, mind you, but as a fantastic expression of the cultural zeitgeist.  I love seeing people’s creativity (and plagiarism) and the capitalist drive at work. No event is too minor that some entreprenurial type hasn’t thought to stick it on a T-shirt.

I nearly worked with Cafe Press when I was at Organic. They have gone through a couple of management cycles since then, and they have clearly improved their merchanding.  Tonight I am using number of T-shirt designs proferred to predict the American Idol finalists.  Based on this survey, it’s going to be Adam Lambert (559 designs) vs. Danny Gokey (374 designs) in the final, and not, surprisingly, Kris Allen (262 designs).

Update: per Newsday and The Davie Brown Index, brand reseach confirms my hypothesis!

“Basically, each celebrity gets an overall ranking, which is based on how test audiences scored them on eight things: Appeal, aspiration, awareness, endorsement, influence, breakthrough, trendsetter, and trust.”

Rating/Person
91.28 Barack Obama
90.85 Will Smith
89.92 George Clooney
87.46 Angelina Jolie

81.52 Elvis Presley
80.77 Carrie Underwood
79.68 Justin Timberlake
78.92 Kelly Clarkson
78.87 Miley Cyrus
78.59 Britney Spears
74.55 Michael Jackson
71.80 Clay Aiken
66.17 Mick Jagger
64.84 Jordin Sparks
63.45 Kanye West
61.10 David Cook
58.64 Chris Daughtry
57.70 David Archuleta
44.12 Fantasia

46.47 Adam Lambert
46.46 Anoop Desai
44.24 Danny Gokey
41.27 Lil Rounds
39.62 Allison Iraheta
39.26 Kris Allen
37.29 Matt Giraud

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February 9, 2009

Amazon Kindle 2.0 = Fail

Amazon’s big annoucement is out today- a redesign of the Kindle.  On the face of it, this is a story about the power of design.  While Tim Brown of IDEO singled out Kindle 1.0 as an example of poor design (sorry Bob Brunner/Ammunition) that in turn hobbled adoption, Kindle 2.0 is a Frog Design re-envisioning, basically Mac-ifying the form factor with rounded buttons and a slimmer profile that immediately invited (favorable) comparisons to the iPhone 3G.

Still, I think most coverage misses the point.  The secret of the iPod is not the form factor- it’s iTunes. Anyone can replicate the industrial design (as the Kindle proves)- but no iPod competitor can replicate the delivery mechanism for the content. WalMart, Amazon and other have tried, to no avail.  Kindle’s secret sauce is WhisperNet, not the reader itself.  I think Amazon made a big tactical mistake in not lowering the price ($359), especially in this economy.  They should be following the razor & blade model - building unassailable market share in eBooks and taking a loss on the hardware if necessary.  Mark my words, a re-designed Kindle, no matter how slick, is just not going to move the needle in terms of attracting a wider user base.

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